FAQ

About ORDER

• I received a shipment email, but it's not being shipped.
• How much is the shipping fee?
• Can I change my order after being notified that it is out of stock?
• How to check my order history
• Can I change my order?
• Can I cancel my order?

About PRODUCTS

• About initial defects
• About restocking
• Are there any conditions for exchanges or returns?
• Are all products authentic?

About SHIPPING

• The item I received was defective.
• Difference between “shipping” and “Fulfilled“, About "Delivery Status"
• change of address
• The shipping status hasn't changed at all
• I did not receive the items I ordered at the same time
• What is the process of receiving products?

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About PURCHASE

• I settled the order, but I don't know if it's ready to order.
• How Can I Get A Refund After A Cancellation?
• I was charged customs duty
• I want to a receipt and order details issued
• Can I get a refund/return?

About MEMBER REGISTATION

• How to cancel your membership
• How do I register as a member?
• How do I check "My page"?
• Is there an annual membership fee?

About LUCKY BOX

• Is the LUCKY BOX eligible for the free shipping campaign?
• I got the wrong size/brand of the LUCKY BOX
• I want to know what's in the LUCKY BOX.
• I did not receive an order confirmation email.

OTHER

• Other Language FAQs
• Are you available on weekends and holidays?
• I contacted but did not receive a reply.