I contacted but did not receive a reply.

All inquiries received via email at [e-mail] are reviewed and responded to within 24 hours on business days (weekends and holidays are non-business days).

If you are unable to solve your problem using the FAQ, please click "Contact Us" at the bottom of the FAQ top page and fill in the following information to the best of your knowledge.

Your name
Order number
Your e-mail address
Shipping address at the time of order
Product(s) that you ordered

If you do not receive a reply, please check the following possible reasons.

• There is a typo in the e-mail address you provided and you did not receive our reply.
• The reply is in your spam mail box.
• Your contact information is incorrect.
• We are unable to reply to communications received at email addresses other than [e-mail].
  We can't respond to [e-mail] or [e-mail] as they do not support inquiries.