We accept returns (refunds) and exchanges only in the following cases
Problems that occurred at the brand or our warehouse in Korea
Initial defects: When the product is defective such as scratches or stains.
Click here to see the criteria for initial defects 👀.
Wrong delivery: If you received a different product from the one you ordered.
Omission of packing: When a part of the ordered product did not arrive.
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It is possible to request a product exchange or refund request within a period of 7 days from the date of delivery. We appreciate your understanding.
Please refer to the following for how to contact us.
We are unable to exchange or return items for customer reasons, as stated in our Terms and Conditions.
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If you find any of the above-mentioned defects or deficiencies in the product you have received
Please contact us by filling out the following form and send it to us.
Please contact us with the following information.
Your name
A photo of the item in good condition
Order number
Product name/brand name
Please check the photo to confirm the condition of the product.
In case of incorrect delivery
In case of initial defect
Please note that we may not be able to respond to your request if the following photos are not provided.
In case of incorrect delivery
Entire product
Tag part (sticker with product name and barcode)
Packing material
In case of initial defective goods
Entire product
Tag (sticker with product name and barcode)
Photo/video showing the defective part
Packing material