The method of changing your address depends on the status of your order.
Check how to change your address ✔
If your order has not yet been shipped
If your order has already been shipped
Change before placing an order
Amazon Pay customers *Please make sure to check.
If you change your address after your order has been placed, you may have to contact the shipping company yourself depending on the delivery status.
If your order has not been shipped
You can change your address at our side.
If you wish to change your address, please contact our customer support with the following information so that we can change your registered address.
Order number
Your full name
Ordering address
New address
Item(s) ordered
If your order has already been shipped
We are unable to change your address.
We ask that you request the shipping company to forward your order to the new address by yourself.
Please contact the shipping company's business office through the tracking page as the tracking information is included in the shipping notification e-mail.
If delivery is held due to an error in the registered address, relocation, or other reasons, we will respond by re-delivering the package.
Please note that refunds and cancellations are not available.
In the event of re-delivery, forwarding fees may apply.
Changes before placing an order
If you wish to change your address prior to placing an order, please refer to the following information and change it yourself.
Tap “Login My Page” from the menu on the left side of the “Top” page of the site.
Enter your registered e-mail address and password, and tap “Login”.
Enter your address and tap “Change Address” to complete the address change.
If you wish to have your future orders shipped to the new address, please remember to check the “Set this address as default” box at the bottom of the Change Address screen.
Amazon Pay customers
As stated in the Amazon Pay Terms of Service, we are unable to change your address after your order is confirmed.
If you have an incorrect address, we would appreciate it if you could contact the shipping company yourself after you have received the shipping notification, referring to the case where the product has already been shipped.
We cannot cancel an order for reasons such as an incorrect address.
Please be sure to check your order carefully.
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